Accessing Laboratory Results

Electronic Reports.

The Directorate is able to report electronically to GP practice systems to national standards via the Data Transfer Service. Practices wishing to receive results electronically or requiring advice and assistance should contact the Laboratory Medicine Information Systems Manager. 0121 424 0693

 Laboratory reports are available to appropriately registered users via the trust intranet by accessing the ICE Electronic Requesting and Reporting system, or via Trust EPR Vortal and Results Reporting system.

The ICE Electronic Reporting system receives reports on samples received from trust, general practice and other external locations. It provides users access to clinically authorised reports from all Laboratory Medicine disciplines using web browser software. The system is updated every 5 minutes with new authorised reports. A variety of tools are provided within the ICE reporting system, including options to display or print cumulative and graphical representations of the report data.

Links to ICE are available from the Intranet home page and the Tools area of the EPR Vortal.

Paper Reports

  • Inpatient reports are not printed form biochemistry, haematology and microbiology as they are available electronically.
  • Service receivers will receive hardcopy Blood Bank and Cellular Pathology reports
  • Where a GP practice receives electronic reports for biochemistry, haematology and microbiology, hardcopy reports for these disciplines will by default not be printed unless the practice specifically requests activation.
  • All other service users including out-patients will receive hardcopy reports
  • Reports are distribute within the Trust by porter or internal post
  • Reports are distributed to GPs (where applicable) by courier or post
  • All other reports are sent by post unless specific arrangements are made to collect

Confidentiality Issues

  • Laboratory Medicine has a policy not to fax results in any circumstances.
  • Laboratories are not able to give information relating to results directly to patients.
  • You will be asked to provide sufficient information to obtain positive identification prior to results being given by telephone.
  • The Directorate reserves the right to refuse to give out patient information or results if the identity or right to access of the person requesting results is in question.


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Copyright heftpathology 2013, 2014, 2015, 2016, 2017, 2018

HTA licence number is 12366

Protection of Personal Information – Laboratory Medicine comply with the Trust Data Protection Policy and have procedures in place to allow the Directorate and it’s employees to comply with the Data Protection Act 1998 and associated best practice and guidance.

The Trust Laboratories at Heartlands Hospital, Good Hope Hospital and Solihull Hospital were awarded UKAS (United Kingdom Accreditation Service) accreditation to the internationally recognised ISO 15189 standard in May 2015. For a list of accredited tests and other information please visit the test database
Tests not appearing on this scope are either under consideration or in the process of accreditation and so currently remain outside of our scope of accreditation. However, these tests have been validated to the same high standard as accredited tests and are performed by the same trained and competent staff.

For further information contact Louise Fallon, Quality Manager, 0121 424 1235